Mountain House Estate, an outdoor California wedding venue located in Cloverdale, CA, has just been awarded the prestigious Diamond Certified symbol after being rated highest in quality in a customer satisfaction rating performed by American Ratings Corporation (ARC). Mountain House Estate is the only venue out of all venues nationwide to achieve this award.
In order to earn Diamond Certified, a local service company must pass each step of a twelve-step rating and certification process. ARC pulls a random sample of past customers from the company’s files and surveys 100+ customers by telephone. Not only do the customers rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability, and legal judgment status. Ongoing customer satisfaction surveys are conducted to ensure the Company is maintaining its high customer satisfaction.
“Mountain House Estate is pleased to earn this prestigious award. We want each couple to feel like a guest at their own wedding, so we approach every step of the process with that in mind. Ultimately, everything we do is designed to ensure our couples and their guests have a wonderful experience at our Northern California wedding venue,” said John Alden, owner of Mountain House Estate.
“Personally, I’ve been focused on rating companies for the past 20 years and I’m always impressed at how some companies are so focused on satisfying their customers. Mountain House Estate is one of those special companies,” said Jim Stein, founder, and CEO of ARC.
About American Ratings Corporation
American Ratings Corporation’s mission is to define excellence and to identify for consumers the highest quality local companies. It rates local service companies in California and awards the Diamond Certified symbol to companies rated highest in quality.
About Mountain House Estate
Mountain House Estate is one of the top wedding venues in Northern California located in the heart of rural wine country in Cloverdale, California. This award-winning venue is a unique and private estate that was specifically designed for wedding celebrations. You’ll enjoy exclusive use of the estate and the ability to customize a wedding day you and your guests will never forget.
With both outdoor and indoor event spaces, Mountain House Estate is a Sonoma County wedding venue that can accommodate up to 250 wedding-day guests. On the property surrounded by rolling hills, there is a huge lawn with a pond; a rustic barn; landscaped patio; large, stately oaks; flower and vegetable garden; and the main house with a magnificent bar and a great room, all of which couples may select to host their wedding ceremonies and receptions. In addition, Mountain House Estate provides two prep areas – The Oasis and The Hangout – designed to make your wedding day special from the moment you arrive at our California wedding venue.